Complaints Procedure

At Cox and Hitchcock Dental group our aim is to give the highest standard of service and care to all our patients. We will try and ensure that all our patients are happy with their dental experience. We always welcome feedback from our patients.

We will try to deal with any complaints in a quick and confidential manner between the patient and the Practice Manager.

A complaint can be made either by letter, phone, email or in person.
Our Practice Manager will then contact the patient within 3 working days.
We will then investigate the complaint and try to resolve it within 10 working Days. Occasionaly, investiagtions may take longer. We will always let our patients know, providing regular updates.

Our Practice Manager’s email is

If the patient is still not happy and feels that their complaint has not been adequately dealt with, then the patient may contact the relevant organisations below.

For NHS Dental Treatment:

Patients can contact:

For Private Treatment:

Patients can contact:

02082 530800

Choose a Treatment to get started

Discover exceptional dental care at Cox & Hitchcock. From routine examinations to advanced treatments, our skilled team is committed to delivering an exceptional service and level of care. Book your appointment today.

Teeth Whitening

Teeth whitening is an effective treatment to brighten and enhance your smile by applying a safe whitening gel to your teeth. Stains are oxidized, resulting in a whiter and more radiant appearance.

SureSmile® Clear Aligners

With SureSmile® Clear Aligners, you can achieve professional results with your doctor. The smile you’ve always wanted is closer than you think.


This discreet technique uses custom-made aligners to gradually move teeth to an improved position. It’s suitable for adults or teens who are self-conscious about noticeable braces.

Implant Dentistry

Implant dentistry is a specialised field focused on replacing missing teeth with artificial tooth roots, providing a strong foundation for prosthetic teeth that look, feel, and function like natural teeth.

Cosmetic Dentistry

Transform Your Smile with Cosmetic Treatments: Whitening, Veneers, Implants, and Orthodontics. Achieve a fresh look or a complete mouth makeover with our attractive solutions.

Orthodontic Teeth Straightening

If you are unhappy with a mis-aligned smile why not ask your dentist about the options that are available to improve it.


Experience the remarkable restoration offered by implant-retained dentures, a highly effective and durable treatment that ensures stability and confidence for those with missing teeth.