Frequently Asked Questions

At Cox & Hitchcock Dental Group, we take pride in being a multidisciplinary practice with a team of skilled dental experts. We offer a comprehensive range of treatments, from general dentistry to comprehensive cosmetic, periodontal, endodontic, orthodontic and implant dentistry, as well as providing dedicated hygienist and therapist services. All our practices offer a wide range of treatments. If you are looking for Private, Denplan or NHS dental services in South Wales, Cox & Hitchcock Dental Group is here to meet your needs.

NHS dental care will help you secure and maintain oral health provides a basic level of dental care. Fees are set by the Department of Health and will be the same with every practice with a contract to provide NHS dentistry.

The NHS does not provide any cosmetic treatments such as  tooth coloured fillings in posterior teeth, bleaching and certain types of crowns. Check-ups and periodontal care are bound by certain criteria. Your dentist is required to reassess how often you should attend. Appointments are made when available. We are contracted each year, at each individual practice, to see a number of historic patients (those that have attended for an examination within a set number of years) as well as a number of new patients. Funding of each practice varies, which also determines NHS treatment availability. We are obliged to spread that work throughout the year; this can result in longer waiting times for NHS care. Please also be aware, your examination recall for NHS treatment is determined by disease presentation at your examination visit, and is set using Welsh Assembly Government guidelines.

Private dental care at our practices provides all treatment options and will make all advanced and cosmetic treatment options available to you, giving you a larger choice of treatment options.

Our team will be happy to discuss these options with you during any consultation.

All of our dentists are committed to postgraduate education and continued professional development.

This additional experience reflects our level of commitment to high clinical standards.

Early morning and evening appointments are available for your convenience. Items requiring laboratory work will be carried out by the most experienced technicians using the best quality materials. Your treatment will be prioritised and completed as soon as possible.

All work is guaranteed within reason for 12 months, unless you have been informed by your dentist, on a like for like basis, with the exception of some private treatment which can be guaranteed for up to 5 years or longer.

Exemption

Patients do not have to pay any NHS dental charges for a course of treatment if, on the first day of treatment, they are:

• Under 18 years of age
• Aged 18 and in full-time education
• An expectant mother
• A woman who has had a baby in the previous 12 months

Remission

Patients do not have to pay any NHS dental charges for a course of treatment if they or their partner are currently receiving:

• Income Support (Incapacity benefit and Disability Living Allowance does NOT count)
• Income based Jobseeker’s Allowance (Contribution-based does NOT count)
• Income-related Employment & Support Allowance (Contribution-related does NOT count)
• Pension Credit guarantee credit (Savings Credit on its own does NOT count)
• Universal Credit (in the last assessment period there were no earnings, or earnings were within the allowed limit, please check at www.healthcosts.wales.nhs.uk)

Patients can be exempt from paying if they have a valid NHS low income scheme certificate HC2 for full help. Payment can be reduced if they are named on a valid HC3 certificate.

It is impotant the information you give us is contemporary and accurate.If you are unsure if you are exempt from NHS dental charges, please discuss with reception.

Our waiting times for an NHS examination and treatment appointments, for new and historic patients, vary. Our reception team will happily update you on current waiting times.

The NHS contract funds a set amount of dental activity for the year and we are obliged to deliver this evenly over the twelve months.

The level of NHS funding provided  is not high enough to enable us to meet the demand for NHS care that exists.

These factors lead to long waiting times to access NHS care.

Private care can be provided at all times with a minimal wait.

Your dentist will be happy to go through all available options including that of accessing some treatment options on a private basis alongside an NHS course of treatment.

All treatment plans will be discussed with you at the examination appointment, along with associated costs.

Complex treatments, may need multiple visits to complete the investigations needed prior to providing an estimate. This will be printed at reception, or if preferred emailed to you.

Please look at our Fees page for more details.

Please contact our reception team who will be happy to discuss your options for joining the practice.

At Cox & Hitchcock Dental Group, we take pride in being a multidisciplinary practice with a team of skilled dental experts. We offer a comprehensive range of treatments, from general dentistry to comprehensive cosmetic, periodontal, endodontic, orthodontic and implant dentistry, as well as providing dedicated hygienist and therapist services. All our practices offer a wide range of treatments. If you are looking for Private, Denplan or NHS dental services in South Wales, Cox & Hitchcock Dental Group is here to meet your needs.

Our waiting times for an NHS examination and treatment appointments, for new and historic patients, vary. Our reception team will happily update you on current waiting times.

The NHS contract funds a set amount of dental activity for the year and we are obliged to deliver this evenly over the twelve months.

The level of NHS funding provided  is not high enough to enable us to meet the demand for NHS care that exists.

These factors lead to long waiting times to access NHS care.

Private care can be provided at all times with a minimal wait.

Your dentist will be happy to go through all available options including that of accessing some treatment options on a private basis alongside an NHS course of treatment.

The Cox & Hitchcock Dental Group operates several dental practices across South Wales. Fot your convenience, we would recommend joining us at your nearest location to home or work . For some advanced treatments, you may benefit from the services offered at a particlar site. We will advise you accordingly. You can find your nearest dental practice by browsing all our locations.

The Llanthewy Road practice has some on site patient parking.

All of our other practices have ample parking facilities nearby.

Absolutely! Your clinician wil introduce themselves when you meet at your first visit. Building a strong patient-dentist relationship is important to us. Your initial examination visit enables us to understand your needs and address any concerns. We ensure open communication, so you can freely discuss any worries before proceeding with treatment. Your comfort and peace of mind are our top priorities.

All of our practices are open to any  patient seeking emergency, routine or specialist dental treatment.

We are open to patients from across South Wales and beyond, as we believe that exceptional dental care knows no boundaries.

You don’t have to reside locally to experience the highest level of service our experienced team is committed to providing.

Join our practice and discover the difference that our experienced team can make to your dental health.