Frequently Asked Questions

Explore our FAQs section for comprehensive answers to your most common dental questions. Still have questions? Then contact us.

General Questions

What are the current NHS fees?

There are four NHS charge bands. From April 2024 to March 2025, the costs are as follows:

Band 1: £20.00

This includes an examination, diagnosis, preventive care
and planning for further treatment.

Band 2: £60.00

This includes all necessary treatment covered by the £20.00
charge PLUS additional treatment such as fillings, root canal treatment and extractions.

Band 3: £260.00

This charge includes all necessary treatment covered by
the £20.00 and £60.00 charges PLUS crowns, dentures and bridges.

Urgent treatment visit: £30.00

Patients not requiring a full course of treatment but instead
receiving urgent care will pay a standalone charge of £30.00.
If necessary, it will include X-rays and any treatment necessary
to prevent significant deterioration of the presenting condition or to address severe pain.

NHS Treatment Fees

What kind of treatments do you offer at your practice?

At Cox & Hitchcock Dental Group, we take pride in being a multidisciplinary practice with a team of skilled dental experts. We offer a comprehensive range of treatments, from general dentistry to comprehensive cosmetic, periodontal, endodontic, orthodontic and implant dentistry, as well as providing dedicated hygienist and therapist services. All our practices offer a wide range of treatments. If you are looking for Private, Denplan or NHS dental services in South Wales, Cox & Hitchcock Dental Group is here to meet your needs.

What’s the difference between NHS and Private?

NHS dental care will help you secure and maintain oral health provides a basic level of dental care. Fees are set by the Department of Health and will be the same with every practice with a contract to provide NHS dentistry.

The NHS does not provide any cosmetic treatments such as  tooth coloured fillings in posterior teeth, bleaching and certain types of crowns. Check-ups and periodontal care are bound by certain criteria. Your dentist is required to reassess how often you should attend. Appointments are made when available. We are contracted each year, at each individual practice, to see a number of historic patients (those that have attended for an examination within a set number of years) as well as a number of new patients. Funding of each practice varies, which also determines NHS treatment availability. We are obliged to spread that work throughout the year; this can result in longer waiting times for NHS care. Please also be aware, your examination recall for NHS treatment is determined by disease presentation at your examination visit, and is set using Welsh Assembly Government guidelines.

Private dental care at our practices provides all treatment options and will make all advanced and cosmetic treatment options available to you, giving you a larger choice of treatment options.

Our team will be happy to discuss these options with you during any consultation.

All of our dentists are committed to postgraduate education and continued professional development.

This additional experience reflects our level of commitment to high clinical standards.

Early morning and evening appointments are available for your convenience. Items requiring laboratory work will be carried out by the most experienced technicians using the best quality materials. Your treatment will be prioritised and completed as soon as possible.

All work is guaranteed within reason for 12 months, unless you have been informed by your dentist, on a like for like basis, with the exception of some private treatment which can be guaranteed for up to 5 years or longer.

Am I entitled to free treatment?

Exemption

Patients do not have to pay any NHS dental charges for a course of treatment if, on the first day of treatment, they are:

  • Under 18 years of age
  • Aged 18 and in full-time education
  • An expectant mother
  • A woman who has had a baby in the previous 12 months

Remission

Patients do not have to pay any NHS dental charges for a course of treatment if they or their partner are currently receiving:

  • Income Support (Incapacity benefit and Disability Living Allowance does NOT count)
  • Income based Jobseeker’s Allowance (Contribution-based does NOT count)
  • Income-related Employment & Support Allowance (Contribution-related does NOT count)
  • Pension Credit guarantee credit (Savings Credit on its own does NOT count)
  • Universal Credit (in the last assessment period there were no earnings, or earnings were within the allowed limit, please check at www.healthcosts.wales.nhs.uk)

Patients can be exempt from paying if they have a valid NHS low income scheme certificate HC2 for full help. Payment can be reduced if they are named on a valid HC3 certificate.

It is impotant the information you give us is contemporary and accurate.If you are unsure if you are exempt from NHS dental charges, please discuss with reception.

How soon can I be treated?

Our waiting times for an NHS examination and treatment appointments, for new and historic patients, vary. Our reception team will happily update you on current waiting times.

The NHS contract funds a set amount of dental activity for the year and we are obliged to deliver this evenly over the twelve months.

The level of NHS funding provided  is not high enough to enable us to meet the demand for NHS care that exists.

These factors lead to long waiting times to access NHS care.

Private care can be provided at all times with a minimal wait.

Your dentist will be happy to go through all available options including that of accessing some treatment options on a private basis alongside an NHS course of treatment.

How much will it cost?

All treatment plans will be discussed with you at the examination appointment, along with associated costs.

Complex treatments, may need multiple visits to complete the investigations needed prior to providing an estimate. This will be printed at reception, or if preferred emailed to you.

Please look at our Fees page for more details.

See Our Treatment Fees

How can I join the Practice?

Please contact our reception team who will be happy to discuss your options for joining the practice.

Contact us

Treatment Questions

What kind of treatments do you offer at your practice?

At Cox & Hitchcock Dental Group, we take pride in being a multidisciplinary practice with a team of skilled dental experts. We offer a comprehensive range of treatments, from general dentistry to comprehensive cosmetic, periodontal, endodontic, orthodontic and implant dentistry, as well as providing dedicated hygienist and therapist services. All our practices offer a wide range of treatments. If you are looking for Private, Denplan or NHS dental services in South Wales, Cox & Hitchcock Dental Group is here to meet your needs.

How soon can I be treated?

Our waiting times for an NHS examination and treatment appointments, for new and historic patients, vary. Our reception team will happily update you on current waiting times.

The NHS contract funds a set amount of dental activity for the year and we are obliged to deliver this evenly over the twelve months.

The level of NHS funding provided  is not high enough to enable us to meet the demand for NHS care that exists.

These factors lead to long waiting times to access NHS care.

Private care can be provided at all times with a minimal wait.

Your dentist will be happy to go through all available options including that of accessing some treatment options on a private basis alongside an NHS course of treatment.

New Patient Questions

Which practice should I join?

The Cox & Hitchcock Dental Group operates several dental practices across South Wales. Fot your convenience, we would recommend joining us at your nearest location to home or work . For some advanced treatments, you may benefit from the services offered at a particlar site. We will advise you accordingly. You can find your nearest dental practice by browsing all our locations.

Find Your Nearest Practice

Is there on-site parking at your practices?

The Llanthewy Road practice has some on site patient parking.

All of our other practices have ample parking facilities nearby.

Can I meet my dentist before the treatment?

Absolutely! Your clinician wil introduce themselves when you meet at your first visit. Building a strong patient-dentist relationship is important to us. Your initial examination visit enables us to understand your needs and address any concerns. We ensure open communication, so you can freely discuss any worries before proceeding with treatment. Your comfort and peace of mind are our top priorities.

Meet Our Expert Team

Who can join the practice?

All of our practices are open to any  patient seeking emergency, routine or specialist dental treatment.

We are open to patients from across South Wales and beyond, as we believe that exceptional dental care knows no boundaries.

You don’t have to reside locally to experience the highest level of service our experienced team is committed to providing.

Join our practice and discover the difference that our experienced team can make to your dental health.

Register Your Interest

Meet Our Team

Come and meet our team of experienced and highly skilled dentists, passionate about transforming your dental problems into their outstanding results.

Private Dentistry Questions

What’s the difference between NHS and Private?

NHS dental care will help you secure and maintain oral health provides a basic level of dental care. Fees are set by the Department of Health and will be the same with every practice with a contract to provide NHS dentistry.

The NHS does not provide any cosmetic treatments such as  tooth coloured fillings in posterior teeth, bleaching and certain types of crowns. Check-ups and periodontal care are bound by certain criteria. Your dentist is required to reassess how often you should attend. Appointments are made when available. We are contracted each year, at each individual practice, to see a number of historic patients (those that have attended for an examination within a set number of years) as well as a number of new patients. Funding of each practice varies, which also determines NHS treatment availability. We are obliged to spread that work throughout the year; this can result in longer waiting times for NHS care. Please also be aware, your examination recall for NHS treatment is determined by disease presentation at your examination visit, and is set using Welsh Assembly Government guidelines.

Private dental care at our practices provides all treatment options and will make all advanced and cosmetic treatment options available to you, giving you a larger choice of treatment options.

Our team will be happy to discuss these options with you during any consultation.

All of our dentists are committed to postgraduate education and continued professional development.

This additional experience reflects our level of commitment to high clinical standards.

Early morning and evening appointments are available for your convenience. Items requiring laboratory work will be carried out by the most experienced technicians using the best quality materials. Your treatment will be prioritised and completed as soon as possible.

All work is guaranteed within reason for 12 months, unless you have been informed by your dentist, on a like for like basis, with the exception of some private treatment which can be guaranteed for up to 5 years or longer.

Fees Questions

Am I entitled to free treatment?

Exemption

Patients do not have to pay any NHS dental charges for a course of treatment if, on the first day of treatment, they are:

  • Under 18 years of age
  • Aged 18 and in full-time education
  • An expectant mother
  • A woman who has had a baby in the previous 12 months

Remission

Patients do not have to pay any NHS dental charges for a course of treatment if they or their partner are currently receiving:

  • Income Support (Incapacity benefit and Disability Living Allowance does NOT count)
  • Income based Jobseeker’s Allowance (Contribution-based does NOT count)
  • Income-related Employment & Support Allowance (Contribution-related does NOT count)
  • Pension Credit guarantee credit (Savings Credit on its own does NOT count)
  • Universal Credit (in the last assessment period there were no earnings, or earnings were within the allowed limit, please check at www.healthcosts.wales.nhs.uk)

Patients can be exempt from paying if they have a valid NHS low income scheme certificate HC2 for full help. Payment can be reduced if they are named on a valid HC3 certificate.

It is impotant the information you give us is contemporary and accurate.If you are unsure if you are exempt from NHS dental charges, please discuss with reception.

How much will it cost?

All treatment plans will be discussed with you at the examination appointment, along with associated costs.

Complex treatments, may need multiple visits to complete the investigations needed prior to providing an estimate. This will be printed at reception, or if preferred emailed to you.

Please look at our Fees page for more details.

See Our Treatment Fees

New to the area?

If you’ve recently moved to South East Wales and need a dentist, or simply fancy changing, we are here to help. Contact the most convenient branch for you, and we will happily assist with your treatment choice.

What treatment are you interested in?

Explore outstanding dental care at Cox & Hitchcock. With a skilled team committed to exceptional service and care, we offer routine check-ups and advanced treatments. Reserve your appointment today for a smile that shines with confidence.

Facial Aesthetics

Wrinkles are a natural part of aging, but we have non-surgical treatments to rejuvenate your skin. Our services include botulinum toxin injections (Botox®) and dermal fillers for youthful results.

General Dentistry

Experience exceptional dental care with Cox & Hitchcock’s General Dentistry. Our compassionate and knowledgeable team offers comprehensive oral care, focusing on prevention, expert treatments, and a patient-centred approach.

Restorative Dentistry

Our natural-looking restorations repair, conceal imperfections, and replace damaged teeth caused by trauma, gum disease or decay. Regain confidence with our restorative treatments for a beautiful smile.

Bridges

Dental bridge treatment offers a natural-looking solution to replace missing teeth. Consisting of crowns and false teeth, bridges fill the gaps, restore smiles, improve functionality, and maintain the alignment of existing teeth.

Fillings

Fillings are used to repair decayed or damaged teeth, restoring their shape and functionality. We first recommend a dental examination to determine if a filling is needed.

Dental Implants

Dental implants replace missing teeth, providing a stable foundation for crowns, bridges, and dentures. They restore natural appearance and function, ensuring comfortable chewing and confident smiles.

Cosmetic Dentistry

Transform Your Smile with Cosmetic Treatments: Whitening, Veneers, Implants, and Orthodontics. Achieve a fresh look or a complete mouth makeover with our attractive solutions.

Teeth Whitening

Teeth whitening is an effective treatment to brighten and enhance your smile by applying a safe whitening gel to your teeth. Stains are oxidized, resulting in a whiter and more radiant appearance.